SEM Ltd. is pleased about your interest in our company and products. The protection of your personal data is important to us, and we want you to feel secure when visiting our website.

§ 1 Information concerning the collection of personal data

(1) The following provides information about the collection of personal data during the use of our website. Personal data are all data that are related to you personally, such as your name, address, e-mail addresses, and user behavior.

(2) The controller pursuant to Article 4, Paragraph 7 of the EU General Data Protection Regulation (GDPR) is

SEM LIMITED

100 House Brunel Way

Dartford

Kent

DA1 5TH

E-mail: info@sem.co.uk 

You can contact our data protection officer at:

Phillip Watkins

The rights of data subjects are set forth in “§ 2 Your rights.”

(3) When you contact us by e-mail or via a contact form, the information you provide (your e-mail address, as well as your name and telephone number if applicable) will be stored by us in order to answer your questions. The contact form is an extra service that we provide in order for you to contact us quickly and easily (legal basis is Article 6, Paragraph 1, Letter f, of the GDPR). We delete the data arising in connection with this once their storage is no longer required, or we limit their processing if statutory retention requirements apply.

(4) If we rely on contracted service providers for individual functions of our offerings, or if we wish to use your data for advertising purposes, we will notify you about these processes in detail below. We will also set forth the defined storage duration criteria.

§ 2 Your rights

(1) You have the following rights vis-à-vis ourselves with regard to the personal data concerning you:

•    right of access pursuant to Article 15 of the GDPR,

•    right to rectification pursuant to Article 16 of the GDPR,

•    right to erasure pursuant to Article 17 of the GDPR,

•    right to restriction of processing pursuant to Article 18 of the GDPR,

•    right to portability pursuant to Article 20 of the GDPR, and

•    right to object to data processing pursuant to Article 21 of the GDPR.

(2) Please submit any queries regarding your rights as a data subject using the contact information provided in § 1.

(3) You also have the right to submit a complaint to a data protection supervisory authority regarding our processing of your personal data. The data protection supervisory authority responsible for us is:

Information Commissioner’s Office (ICO), Tel 0303 123 1113 

§ 3 Collection of personal data when visiting our website

(1) If you use the website for informational purposes only (i.e., you are not registering or otherwise transferring information to us, then we collect only the personal data that your browser transfers to our server. If you wish to view our website, then we collect the following technical data needed in order to display our website to you and ensure stability and security (the legal basis is Article 6, Paragraph 1, Sentence 1, Letter f, of the GDPR):

•    IP address,

•    date and time of the query,

•    time zone difference relative to Greenwich Mean Time (GMT),

•    content of the query (specific site),

•    access status/HTTP status code,

•    data volume transmitted in each case,

•    website from which the request originates,

•    browser,

•    operating system and its user interface, and

•    language and version of the browser software.

(2) In addition to the abovementioned data, cookies are stored on your computer when you use our website. Cookies are small text files that are stored on your hard drive and assigned to the browser you are using. Through cookies, certain types of information flow to the entity that places them (in this case, us). Cookies cannot execute programs or transfer viruses to your computer. Their purpose is to make the Internet service overall more user-friendly and more effective.

(3) Use of cookies:

a) This website uses the following types of cookies, whose scope and principle of operation is explained below:

•    transient cookies (see b),

•    persistent cookies (see c).

b) Transient cookies are automatically deleted when you close the browser. Among them, in particular, are the session cookies. Session cookies store what is known as a session ID, with which different queries from your browser can be assigned to the joint session, enabling your computer to be recognized when you return to our website. This is done, for example, in order to prevent you from needing to reregister every time you change pages. Session cookies are deleted when you log out or close the browser.

c) Persistent cookies are automatically deleted after a specified time, which can vary depending on the cookie. How long a cookie remains on your device depends on the duration or expiration date of the respective cookie, and on your browser’s settings. You can delete the cookies in your browser’s security settings at any time.

By means of these cookies, the website recalls your information and settings the next time you visit it. This makes it faster and easier for you to access the website, because you do not need to reset the desired language, for example.

d) You can configure your browser settings as you wish and, for example, refuse to accept third-party cookies or any cookies at all. In this case, you might not be able to use all of this website’s functions.

§ 4 Additional functions and offerings of our website

(1) Along with the purely informational use of our website, we offer various services that you can use based on interest. To do this, you will generally need to provide other personal data, which we will use in order to provide the respective service and to which the abovementioned data processing principles will apply.

(2) Furthermore, we may disclose your personal data to third parties if we offer sales campaigns, sweepstakes, contracts, or similar services in cooperation with partners. More information about this is provided when you enter your personal data or is provided below in the description of the offering. The respective service may include advertising campaigns in which you can voluntarily participate with your consent.

§ 5 Recipients or categories of recipients

(1) As a part of our activities and services, we may need to share the personal data we have stored about you with natural persons, legal persons, or other entities. If relevant, we conclude order processing contracts with our service providers such that they are permitted to process your personal data solely in a manner that accords with our explicit instructions. Furthermore, we ensure that they have taken the necessary technical and organizational measures for the secure processing of your data, and we will keep your personal data only as long as they are actually needed. External service providers that may receive personal data generally fall within the following categories of recipients:

- Financial institutions and providers of payment services for invoicing and payment processing (online payment service providers)

- Package shippers

- IT service providers for maintaining our IT infrastructure

- Cloud providers

- Service providers for optimizing our online offerings

- Debt collection service providers and lawyers for the collection of debts and the legal enforcement of claims. If, in the event of debt collection, your personal data (customer data, contact data, payment data, consumption point data, and data concerning the debt) are transferred to a debt collection service provider, then we will notify you about the intended data transfer in advance.

(2) If data are processed in countries outside of the EU, then we will ensure that your personal data are processed in compliance with the data protection level of the European Union. In the absence of a decision by the EU Commission on this matter, we will transfer data solely to service providers from third countries that provide appropriate safeguards pursuant to Article 46 of the GDPR (generally, EU standard contractual clauses).

§ 6 Objection to or revocation of the processing of your data

(1) If you have given consent to the processing of your personal data, then you may revoke this consent at any time. This revocation affects the permissibility of the processing of your personal data after you have notified us of the revocation.

(2) Insofar as we base the processing of your personal data on the balance of interests, you can file an objection against the processing. This is particularly the case if the processing is not necessary for the fulfillment of a contract with you, as is detailed in the following respective descriptions of the functions. If you file such an objection, we ask you to tell us the reason why we should no longer process your personal data in the manner implemented by us. In the event of a reasonable objection, we will examine the situation and either stop or adapt the data processing, or we will notify you of our compelling, protection-worthy reasons for continuing with the data processing.

(3) You can, of course, object to the processing of your personal data for direct advertising purposes and data analysis at any time.

Please send your objection to the contact information in § 1, providing your name, address, and, if available, your customer number.